When your UPS alarms or fails, you need an engineer on the line — and on the way — fast.
Power problems do not keep office hours. Our emergency support line connects you directly to a qualified UPS engineer who can talk you through the immediate steps and dispatch a technician. Whether it is a battery failure, an inverter fault or a bypass issue, we get your critical load protected again.
Speak to a real engineer, not a call centre, any time of day or night.
Engineers mobilised across the UK for the fastest possible on-site response.
Remote and on-site diagnosis to isolate the failed component.
Priority access to Riello parts, modules and battery strings.
We work to keep your critical load on bypass or battery throughout the repair.
Temporary UPS or generator hire arranged if a fix cannot wait.
Describe the alarm or fault to an engineer who knows your system.
We guide immediate action and confirm whether an engineer is needed on site.
A technician is mobilised with the likely parts to reach you fast.
We fix the fault, test the system and confirm your load is protected.
Call our 24/7 emergency line and speak to an engineer immediately.